Hear how Harry replaced his boiler with help from Warm & Well in North Yorkshire

Harry and his wife live in Scarborough and were advised by a Gas Safe Engineer to replace their old LPG boiler, which was expensive and inefficient.

With just their state pension and Attendance Allowance as income, they were very concerned about the high cost of a new boiler so they called the Warm & Well in North Yorkshire helpline.

The Warm & Well in North Yorkshire team arranged a home visit by an energy efficiency specialist. As a result of the visit, Harry and his wife were awarded funding for a new LPG boiler and also swapped their electricity supplier using Scarborough Borough Council’s Community Switch scheme, helping them save money on their bills.

The couple are very grateful for the help they received through Warm & Well North Yorkshire. As Harry explained, ‘I don’t need to worry that the boiler will break down next winter.’

To find out what support you may be able to access, call the Warm & Well in North Yorkshire helpline, run by Citizens Advice Mid-North Yorkshire, on 01609 767 555 or email: wnw@northyorkslca.org.uk

You can also submit a referral form to Warm & Well in North Yorkshire here (you will be taken to the Warm & Well in North Yorkshire website).