Many residents who rely on the Bilsdale Mast have been unable to watch TV since August.
Arqiva has confirmed that the new 80-metre temporary TV transmitter mast at Bilsdale has been switched on. This should restore TV services to approximately 95% of households.
Retune your TV
Arqiva has advised that this means viewers will now need to retune their TVs and have produced a guide on how to do this.
Help and support scheme
Arqiva is aware that some households (about 5%) still won’t be able to receive a TV signal. Arqiva has set up a Help and Support Scheme for everyone affected. This will initially prioritise people over 65, the clinically vulnerable, and other vulnerable people with carers. People in these priority groups are encouraged to contact the Bilsdale Project Restore Support Line on Freephone number 0800 121 4828. Engineers will be scheduled to visit people who need help retuning TVs or having an aerial repointed. Residents, or people caring for someone in an affected area, can also fill out the Helpline Form at www.bilsdalemast.co.uk to request assistance.
Households in the “not-spot” areas where services aren’t restored by the switch on will receive a voucher which can be redeemed in store or online. This will be included in a letter which will be sent by Arqiva to residents in due course. The value covers the cost of an alternative fix from a range of products providing ways to receive free to air TV.
Take a look at these maps (by parliamentary constituency and local authority) that show the areas that are potentially unable to receive a TV signal. There is useful information included in a stakeholder pack produced by Arqiva.
How charities and community groups can help
If you work with vulnerable people who may need help to retune their TV or who are in the ‘not-spot’ area, please signpost them to the support they can get from Arqiva or help them fill in the Helpline Form.